Responsable de la gestion clientèle

Définition du poste Conrad Bora Bora Nui is looking for a GUEST RELATIONS MANAGER M/F who responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Conrad’s policies.
Missions
-Maintain the quality and consistency of standard and train the Island Host on improvement areas.
-Responsible for daily supervision and ensure a high level of guest satisfaction.
-Ensure all guests are being treated in an efficient and courteous manner, that all hotel standards are being applied.
-Make sure that SOPs and policies related to the guest experience are up to date and in accordance to the brand standards.
-Assist other departments to improve the guest satisfaction.
-Oversee the VIP program, amenities, flowers, gifts…
-Review the pre-arrival/in-house/post-stay guest to make sure that the guests have a memorable stay.
-Inspect VIP villas for check-in and during stayover service.
-Work closely with reception and housekeeping to ensure correct room status at all times
-Increase the guest interaction to drive the guest experience index.
-Assist the Front Office team in achieving the KPI of the department.
-Ensure that all Villas blocked for arrival are prepared on time prior guest arrival.
-Push the Island host team to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
-Ensure through the effective supervision that all services offered are always available, and provide alternatives

This list is not comprehensive